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Our Expectations

That’s right, it works both ways. You have expectations of the standards we should provide, but we also have expectations of you.

We strive to provide care in the best possible environment but we need your help to maintain that.

We aim to be polite and courteous to our patients and try to fix any problems that occur. In return we ask that you are not rude, aggressive, or threatening to our staff or any other people in the practice. Although we cannot always meet the demands that are made of us, we will strive to do so wherever possible. Achieving that will be easier and less stressful for you and us if you can be patient and polite. We ask that patients keep their appointments, however we understand that this is not always feasible. We do ask for 24hrs notice wherever possible when cancelling an appointment to allow us to re-use precious surgery time.

Each month, over one week of surgery time is lost by patients not turning up for their appointments, or cancelling them at short notice!

This prevents us providing treatment for people who do need it. In an effort to keep cancellations to a minimum, we ask that payment for treatment be made in advance. For details, please go to Payment.

If you are not happy with your treatment, or any aspect to do with your visit, please let us know as soon as possible via our Feedback Form so we can try and rectify the problem.

Feedback Form »


“Invisalign – Light. Crooked front teeth that had started to become more noticeable. This, in turn, started to affect my confidence.

The experience at Beaufort Park was excellent throughout. The staff, from the initial consultation, were friendly and professional. The welcoming reception staff through to the excellent dentist (Russell Gidney) have made this an (almost!) pleasurable experience!

I feel so much more confident and happy to smile again in public.

Quintin Bell

“I hated my smile in photos, I looked as though I only had about 4 teeth! 🙁

Treatments have all been explained, the team have been great & I have started to notice my teeth changing & looking good – despite not even being half way through my treatment (Invisalign Aligner 11/23). I am so happy with the progress.

Thank you! 🙂

Super, I would recommend to anyone considering treatment.

Rachel C

“After years of being unhappy with my crooked teeth and avoiding photographers if at all possible.

I decided to seek corrective treatment at the grand old age of 55 in order to be able to smile at my daughters up coming wedding. After a chat with the Beaufort Dental practice I decided on a course of CFast treatment. In a few short months I was thrilled with the result. Straight teeth which were so much easier to care for and which looked 100 per cent more attractive

The cost was manageable too and I paid at intervals during the treatment. I wish I’d done it years ago.


“I did not like my teeth so didn’t smile.

Invisalign – absolutely brilliant! Very professional team, extremely happy with the results!”

Lisa G

“Even though my oral hygiene has always been excellent I have for many years hated my teeth which were discoloured + the crowns rather mismatched.

Dr Russell Gidney was the first dentist I had confidence in to correct my problems. He showed great empathy, kindness + professional skill. He made me feel completely at ease.

His dental nurses + admin staff are all lovely. The outcome is better than I expected, I now have a lovely smile!”

Pamela C

“I recently had cosmetic work on my teeth carried out by Russell at the surgery. he explained everything in detail and I am overjoyed with the results. The difference it has made is amazing and I thoroughly recommend them. The staff are very helpful too!”

Gaynor M

© Beaufort Park Dental Surgery | Site last updated August 2019

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