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Emergency Advice

What is considered a dental emergency?

This applies to medical emergencies only:

These are conditions that if left untreated could severely affect a persons health or even prove life threatening.

Any patient that thinks they are suffering from the above should seek immediate medical attention, either by calling the practice during hours on 01291 624515, or NHS Direct out of hours on 0845 602 0252 where they will be given advice or an appointment as appropriate.

Urgent, non-emergency problems

Other matters often arise that are not emergencies but do require more urgent attention than waiting for a routine appointment. As a practice, each day we have a slot reserved for urgent treatment, usually around lunch time. This slot will only be booked on the day so there are always appointments available each day. However it is booked on a first-come first-served basis. Although it is a rare occurrence, should the slot be filled then you may be asked to call the next day for an appointment unless there are cancellations through the day. Similarly, if a patient phones after the slot time, they will be asked to call back the next day.

On the NHS, these slots will normally incur a ยฃ12 charge, unless the patient is exempt or is currently undergoing treatment. They are used to provide remedial care, so normally a follow-up appointment will be needed to carry out permanent treatment on the problem.

Common uses for these appointments are:

Emergencies for non-registered patients

People who have not been to the practice for an assessment will have to pay a private charge (see here for charges) for a non-registered emergency appointment. Likewise this will be a rescue appointment to provide suitable treatment to relieve the current problem. It is likely that this will mean a further treatment will be needed. The patient will then have to register with the practice, or an alternative practice if more convenient, to complete the treatment.

Our ability to offer emergency treatment for non-registered patients will depend on the demand placed by our registered patients, who will always be given priority. We make no guarantee that a non-registered patient will be given an appointment.

We are not able to guarantee what treatment will be provided until the dentist has had a chance to assess the problem. For example, a lost crown may not be able to be recemented if there is too much damage to the retaining tooth.

Emergency Contact Information ยป


“Invisalign – Light. Crooked front teeth that had started to become more noticeable. This, in turn, started to affect my confidence.

The experience at Beaufort Park was excellent throughout. The staff, from the initial consultation, were friendly and professional. The welcoming reception staff through to the excellent dentist (Russell Gidney) have made this an (almost!) pleasurable experience!

I feel so much more confident and happy to smile again in public.

Quintin Bell

“I hated my smile in photos, I looked as though I only had about 4 teeth! ๐Ÿ™

Treatments have all been explained, the team have been great & I have started to notice my teeth changing & looking good – despite not even being half way through my treatment (Invisalign Aligner 11/23). I am so happy with the progress.

Thank you! ๐Ÿ™‚

Super, I would recommend to anyone considering treatment.

Rachel C

“After years of being unhappy with my crooked teeth and avoiding photographers if at all possible.

I decided to seek corrective treatment at the grand old age of 55 in order to be able to smile at my daughters up coming wedding. After a chat with the Beaufort Dental practice I decided on a course of CFast treatment. In a few short months I was thrilled with the result. Straight teeth which were so much easier to care for and which looked 100 per cent more attractive

The cost was manageable too and I paid at intervals during the treatment. I wish I’d done it years ago.


“I did not like my teeth so didn’t smile.

Invisalign – absolutely brilliant! Very professional team, extremely happy with the results!”

Lisa G

“Even though my oral hygiene has always been excellent I have for many years hated my teeth which were discoloured + the crowns rather mismatched.

Dr Russell Gidney was the first dentist I had confidence in to correct my problems. He showed great empathy, kindness + professional skill. He made me feel completely at ease.

His dental nurses + admin staff are all lovely. The outcome is better than I expected, I now have a lovely smile!”

Pamela C

“I recently had cosmetic work on my teeth carried out by Russell at the surgery. he explained everything in detail and I am overjoyed with the results. The difference it has made is amazing and I thoroughly recommend them. The staff are very helpful too!”

Gaynor M

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